It's Not JUST The Grooming - Communications Skills

It's Not JUST the Grooming - Communication Skills for Pet Professionals. Third Edition, 2015. Communication skills are the foundation of great customer service. This book contains a collection of articles and exercises for developing better communication skills. It includes material on effective listening, effective speaking, self-assessment, understanding communication styles, not taking things personally, handling customer complaints, toxic customers, why customers lie, selling skills and much more. Written by a veteran pet groomer, it includes examples relevant to all pet professionals. This 2015 edition is illustrated with grooming related cartoons by our friend, Gorman. ABOUT THE AUTHOR Known to her Internet buddies as “BBird”, Barbara Bird has been grooming for a gazillion years at her own business, Transformation Pet Center, in Tucson, Arizona. She has been writing about pet grooming since 1995, and was awarded the Cardinal Crystal “Pet Grooming Journalist of the Year, 2005 and also 2006. She has written for Pet Age magazine and eGroomer Journal, and has many articles published on the Internet, including her own photojournalistic endeavors at The GroomBlog won the first Barkleigh Honors Award for Best Blog in 2010 and again in 2012. In writing about communication skills and customer relations, BBird draws upon her previous training and experience as a social worker. She has a unique combination of insight into human nature and more than 30 years of experience running a pet grooming service.
It's Not JUST The Grooming - Communications Skills
  • Item #: BP-2
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